Q&A

Frequently asked questions

Quick answers about restoration, shipping and learning with us.

Restoration & fees

Can my card be restored?

You can ask us about lifted edges, dents, creases, dirt and other damage. Suitability depends on the card’s actual condition.

View restoration cases

How is restoration priced?

Pricing depends on the card’s value and condition. We provide a quote after assessment and begin only with your agreement.

View restoration fees

What do a manual assessment and standalone MTC report cost?

Manual assessment: NT$ 100 / card
Standalone MTC report: NT$ 450 / card

Both fees are per card. Restoration already includes before-and-after MTC condition records, without an additional standalone MTC fee.

Can I decline restoration after the assessment?

Yes. Decide after reviewing your report and quote. If you choose not to proceed, we confirm any agreed assessment and MTC fees, along with return shipping.

Do I need to pay restoration fees upfront?

No. Restoration fees are charged after completion, based on the result. Standalone services follow the arrangements confirmed during your enquiry.

How long does restoration take?

Timing depends on the card, the work needed and our schedule. See the process page for an estimate, and ask before sending if you have a deadline.

View the process and timing

Will restoration guarantee a grade of 10?

No. Results vary by card, and the grading company determines the final grade. Customer grading updates are individual outcomes.

Read customer stories

Shipping & progress

What should I send with my first enquiry?

Send front, back and close-up damage photos on our official LINE, along with the card names, quantity, your location and what you want to improve.

Can I send my cards straight away?

Please contact us first to confirm acceptance and shipping details. Pack the cards carefully and keep your shipping receipt.

How can I check my restoration progress?

Case-number tracking is coming soon. For now, please contact our official LINE for restoration progress and MTC reports.

Ask us on LINE

Can I send cards from overseas?

Please tell us your location first. Confirm acceptance, the service point, fees and shipping arrangements through our official LINE before sending anything.

Courses & tools

Can I take a course with no restoration experience?

The Basic course is a starting point for beginners. If you have experience or a specific goal, tell us so we can help you choose a suitable course.

How long are the Basic, Advanced and Studio Elite courses?

Basic and Advanced are 6 hours each, usually 13:00–19:00. Studio Elite runs for 5 days, with 5 hours per day and 25 hours in total.

Are tools included, and can I buy more afterwards?

All restoration tools are included except the heat press. You can also purchase replacement tools and supplies from us after class.

Where can I find class dates and book a place?

See Courses & tools for current sessions and fees, then contact our official LINE to confirm availability, the venue and how to book.

View upcoming classes

Still have a question?

Tell us about your cards or learning goals. We’ll help you find the next step.

Ask us on LINE